Terms and Conditions

These are the terms for working with Digital Twin Imaging, run by Belinda Bullock in Auckland, New Zealand.

What these terms cover

These terms apply to everything I offer:

• The Video Content Kit, including brand set-up, the in-person lesson, the how-to video and the check-in.
• Kit updates, which are optional and paid for separately.
• Voice twins, an AI copy of your voice.
• Digital twins, an AI video version of you, including the filming session and training.
• Team training and any other work we agree on.

Where a section only applies to one of these, it says so.

Agreeing to these terms

Accepting a quote, making a payment, or proceeding with a booking confirms that you have read and understood these terms and conditions, agree to them, and accept responsibility for how you use what I deliver.

What a voice twin or digital twin is

A digital twin is a realistic AI-generated version of you, created from filmed and recorded content. A voice twin is an AI-generated version of your voice, created from recordings. Both are designed to help you create content, not to be a perfect replica. Small differences in tone, expression, or timing are normal and expected, and some of them cannot be predicted in advance.

Results and expectations

How well the kit, a voice twin or a digital twin works for you depends on consistent, realistic use. Results vary from person to person, and perfection is not promised. This is a technology-based service and results may improve over time. I cannot promise specific outcomes such as a particular number of followers, leads, or sales, because those depend on many things beyond the tools themselves.

Your responsibility

You agree to follow the preparation instructions, arrive on time for lessons and sessions, and for filming or recording, present yourself as you normally would for your work. Significant changes to your appearance, voice, posture, or delivery after filming or recording may reduce how accurately your twin represents you.

Payment

Prices are agreed before we start. A retainer or payment is required to secure your booking. Your payment covers planning, set-up, studio time where relevant, technical preparation, and the lessons or training sessions agreed with you.

Payments are not refundable or transferable for change of mind or dissatisfaction with the technology. This applies to the Video Content Kit, kit updates, voice twins, digital twins and training.

Downloads: the ready-made kit and the build-your-own guide

These are digital downloads, sold for use in your business. All sales are final, and I do not give refunds for change of mind, including where your computer does not meet the "What you need" list on the product page. Please check that list before you buy.

If a download does not work as described, tell me within 14 days of buying and I will fix it. If I cannot fix it, I will refund you.

If you buy for your business, you agree that the Consumer Guarantees Act 1993 does not apply to your purchase, as section 43 of that Act allows between businesses. Nothing in these terms limits your rights under New Zealand consumer law where those rights apply.

Rescheduling

• You can reschedule a lesson, filming or training session with at least 48 hours' notice, subject to availability.
• Rescheduling with less than 48 hours' notice results in a 50% loss of the retainer, and is also subject to availability.

Kit updates

When I improve the Video Content Kit, you can choose to have yours updated for the price shown on my pricing page at the time. Updates are optional. Your kit keeps working as it is if you do not update it, but I cannot promise it will keep working forever if the tools it runs on change.

How you can use what I deliver

You can use your kit, voice twin or digital twin for marketing, education, social media, and internal business purposes. You may not sell or license them, or use them to falsely represent yourself or someone else. Your footage, your recordings and the twin built from them are yours to use for your business. The Video Content Kit, the technical processes, teaching materials, how-to videos, guides, and resources I create remain mine. They are licensed for your own business use, not for resale, sharing or redistribution.

Usage and responsibility

Once you have your kit or twin and the skills to use it, you take full responsibility for how it is used and for the content you make with it. You agree not to use it for anything illegal, misleading, or harmful. I am not responsible for content you create, or for any personal, business, legal, or financial outcomes that result from its use.

Third-party platforms

The kit and twins run on third-party AI platforms such as Claude, HeyGen, ElevenLabs and similar tools. These are owned and controlled by other companies, not by me. This matters:

• If a platform changes its features, pricing, or rules, I cannot control that.
• If a platform stops working, removes a feature, or shuts down, and your kit or twin no longer works as a result, I cannot be held responsible.
• You need your own account or subscription with these platforms to keep using your kit or twin. Those costs are separate from what you pay me.
• I cannot guarantee how third-party platforms will accept, process, or display content made with your kit or twin, as that is outside my control.

Security and your likeness

The platforms used to create voice twins and digital twins are built to be secure, and I take care with your footage and recordings. No online platform can be guaranteed to be completely safe, so I cannot give an absolute guarantee against a third party misusing or copying your likeness or voice, since that depends on platforms and people outside my control.

Reshoots and extra work

Reshoots and extra recording sessions are not included unless they are stated in your quote. Additional work beyond what was agreed may incur extra fees.

Storage of your footage

Once your footage, recordings, kit or twin are delivered, looking after them is your responsibility. Long-term storage is not guaranteed. I make no promise to keep or store your footage or recordings, and you should not rely on me holding a copy. Keep your own backup of anything you want to retain.

Limit of responsibility

I take my work seriously and stand behind it. To the extent the law allows, my total liability to you for any claim is limited to the amount you have paid me for the service the claim relates to. I am not liable for losses caused by things outside my control, including third-party platform changes, outages, or misuse by others.

Your rights under New Zealand law

Nothing in these terms takes away any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those laws apply to you.

Changes to these terms

I may update these terms from time to time. The current version always lives on this page, with the date it was last updated at the top.

Disputes and governing law

These terms are governed by the laws of New Zealand. Any dispute arising from them or from our work together will be dealt with under New Zealand law and in the New Zealand courts.

Questions

Email me any time at belinda@digitaltwinimaging.nz.

These terms simply set out what to expect, so we can focus on what matters. Thank you, and I look forward to helping you create content.